eCommerce: Digital Transformation & Personilization.
Take Full Control of Your Ecommerce Operations
The ecommerce industry faces its own unique set of challenges that require specialized solutions. From managing product inventories to ensuring fast and reliable order fulfillment, our the Davanti-WICS software solutions optimizes every process with cutting-edge technology, ensuring precision, speed, and customer satisfaction.
Key challenges in eCommerce.
- Product and Inventory Management – Maintaining accurate and up-to-date product inventories across multiple channels is critical to preventing stock outs and overstocking.
- Order Processing Speed - Because customers expect orders to be delivered quickly, efficient order processing and shipping efficiency are critical to business success
- Customer Experience & Personalization – Tailoring experiences to individual preferences is a competitive advantage, but requires advanced data analytics and insights.
- Returns & Reverse Logistics – Managing returns quickly and efficiently is key to customer satisfaction and minimizing losses.
- Omni-Channel Integration – Ensuring consistency and seamless operations across both online and physical stores presents logistical challenges.
The solution: CORAX ECOM+ or WICS for e-commerce
Real-time inventory control
- Live inventory tracking across multiple channels with instant updates.
- Automated alerts for stock levels, cycle counts, inventory management.
Advanced order management
- Optimized order routing for faster processing and shipping.
- Intelligent order picking strategies.
Full customer insight & personalization
- Real-time tracking of customer preferences
- Automated recommendations and tailored offers based on data analysis.
Seamless returns and reverse logistics
- Automated returns management system to streamline the returns process.
- Automated returns management system to streamline the returns process.
Omni-Channel Integration
- Centralized platform for managing both online and physical store operations.
- Streamlined processes for order fulfillment, in-store, click-and-collect or direct dispatch.
Key Benefits for Your Ecommerce Business
- Improved product availability and reduced risk of stockouts.
- Faster order processing with intelligent automation.
- Improved customer satisfaction through personalized experiences and fast delivery.
- Seamless integration across digital platforms, providing consistency.
- Accessibility for real-time monitoring and decision-making, anytime, anywhere.
Success Stories: RAVEN x WICS.
One of the largest suppliers of fishing tackle in Europe
Raven Hengelsport is a true family business. The company was founded in 1974 in a small shed of father Sjoerd Raven in Dronten. Birds, seeds and pet supplies were sold. When the shed became too small, father Sjoerd opened his first shop; a pet boutique. After a second and third pet boutique, it was decided in 1988 to split the fishing from the pet boutique. Raven Hengelsport (then Raven Fishing) was born and is run by Sjoerd’s sons; Dion and Iwan.
Now, many years later, Raven Hengelsport has four branches in the Netherlands; Lelystad, Steenwijk, Almelo and Rijen. In addition, there are also two foreign branches; Brno (Czech Republic) and Warsaw (Poland). In 2010, an own distribution centre was built and opened. From here, all webshop orders are sent and the branches are supplied.
Raven Hengelsport one of the largest suppliers in the field of fishing in Europe with (new) webshops in the Netherlands, France, Czech Republic and Poland!
The growth and automation landscape of Raven Hengelsport were not synchronized. Where the webshop and the stores continued to grow between 2010 and 2015, the systems lagged behind. It was time to look for systems and partners with which we could enter the future and continue to grow. The marriage between Raven Hengelsport and WICS was a fact.
Despite the fact that we had chosen to change, the change was sometimes difficult. After all, we were so used to our old system. In addition to implementing the software and education, WICS also held a lamp against our processes. With the years of experience of WICS, it turned out that we could organize some processes better, which allowed us to work more efficiently and reduced the error rate. We were well guided in this by WICS.
We can now say that we have a system in place that we are very happy with.
Together with WICS we have further optimized the system and processes and we can work even more efficiently. The nice thing about working with WICS is that there is always room to present an idea, get feedback or think together about things that could be improved.
- 50% more order lines
- 45% more orders
- 17% more man hours
Success Stories: Topgeschenken x WICS.
Topgeschenken looking for an efficiency boost
Webshop Topgeschenken, the parent company of the well-known Topbloemen, will implement the Warehouse Management System of WICS in the coming months. For the two warehouses in Nieuw-Vennep, the company was looking for a major efficiency boost within the logistical handling. That is how the company ended up at WICS. Owner Edwin van Arkel explains this step.
Within the assortment of Topgeschenken.nl the consumer can choose from wine, champagne, flowers, fruit baskets and cakes. These gifts can be easily delivered as a gift, within 24 hours and throughout the Netherlands. Among the customers are, besides consumers, also a large number of companies.
During the demonstration we saw the very extensive possibilities of the WMS of WICS.” A reference visit was also organized to a WICS customer to see the system in practice. The “good and well-known name” was ultimately the deciding factor for Edwin van Arkel to choose WICS. The owner of Topgeschenken.nl concludes with great confidence in the collaboration: “The WICS WMS makes our company ready for the future.”
Optimize your e-commerce activities with CORAX ECOM+ or WICS WMS.
Discover how Davanti-WICS can transform your digital retail business with Corax Ecom+ or WICS.
Davanti-WICS Joins Dutch Trade Mission to Georgia
Davanti Group and WICS Solutions Unite Forces to Shape the Future of Logistics continuing as Davanti-WICS
CORAX Customer Day: networking, sharing ideas and best practices
Davanti announces partnership with Netherlands Distribution Country (NDL)
The WMS within 8 different application landscapes
