Contact details.
Davanti-WICS
Concordiaweg 157
4206 BK Gorinchem
The Netherlands
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Frequently Asked Questions (FAQ) – WMS Solutions.
General
What is a WMS and what benefits does it offer for our logistics process?
A Warehouse Management System (WMS) optimizes warehouse operations by improving inventory accuracy, optimizing and automating processes, reducing errors, and improving overall efficiency.
How do our WMS solutions differ from other solutions in the market?
Our cloud-based, scalable and cost-effective WMS is designed for fast and effective implementation and easy integration. On top of that, we also offer a WMS solution with customization to your needs. Without the need for complex adjustments.
Is the WMS suitable for my sector (e.g. 3PL, Cold Storage, Production)?
Yes, our WMS is ideal for industries such as 3PL (Third-Party Logistics), Cold Storage, Manufacturing, eCommerce and Retail. It requires minimal customization, making implementation seamless.
Implementation & Integration
How long does it take to implement your WMS?
This always depends on the scope of the project. Our WMS can be implemented within a few weeks, depending on the size, complexity and integration requirements of your warehouse.
Can the WMS be used with our implemented ERP or TMS?
Yes, our WMS offers integrations with major ERP and TMS systems. In addition, we offer an API for custom integrations, which ensures seamless connectivity.
What hardware or infrastructure is needed to run the WMS?
Depending on the chosen WMS solution, desired hardware is required. As a cloud-based solution, you only need internet access and compatible devices, such as barcode scanners, tablets or PCs. No on-premise servers are required.
Pricing & Licenses
What pricing model does Davanti-WICS use for the WMS solutions (per user, per transaction, etc.)?
We offer a flexible pricing model based on your needs, prices per site, per transaction (order lines) or per user. Contact us for a personalized quote.
Are there any installation fees or hidden costs?
Our prices are transparent, with a one-time implementation fee. These implementation costs are established by the execution of the QuickScan. As a result, there are no hidden costs applicable.
Do you offer a free trial or demo?
Yes, depending on the WMS solution we can schedule a free demo and we also offer a free pilot setup for practical testing.
Support & Training
What kind of customer support do you offer?
We offer different levels of support, from standard business hours to 24/7 customer service, depending on your needs.
Is training included in the implementation?
Yes, we provide extensive training during implementation to ensure a smooth onboarding process for your team.
How often is the software updated? (Is there an update)
Our SaaS-based WMS receives regular updates to ensure security, performance and the rollout of new features.
Security & Compliance
How secure is the WMS?
All our solutions are secure. One of our solutions WMS is hosted on Microsoft Azure, which provides enterprise-grade security, data encryption and automatic backups to protect your data.
Does your WMS comply with industry regulations (e.g. GDPR, HACCP, ISO)?
Yes, all our solutions are GDPR, HACCP and ISO compliant, allowing us to serve diverse industries such as Cold Storage, Pharmaceutical and other regulated industries.
Where is my data stored and who has access to it?
Your data is stored securely in data centers with controlled access limited to authorized personnel.
Customization and scalability
Can your WMS be customized to my specific workflows?
All our WMS solutions are configurable to fit your operational workflows. Our WICS WMS also offers the possibility of customization.
Is your WMS suitable for both small and large warehouses?
Yes, our scalable and modular WMS supports both small single-site warehouses and large multi-site 3PL operations. (Multi-warehouse)
Can I start small and scale as my business grows?
Of course! With our modular WMS, you can start with the basics and expand as your business grows.
Getting Started / Onboarding
How can I schedule a demo or consultation?
You can request a demo via our Contact form on the website. Our sales team will then contact you shortly to schedule a personal demo and see how our WMS can improve your business. Of course, you can also call us.
What information should I prepare before contacting?
For a tailor-made consultation it is useful to know:
✔ Size and layout of the warehouse
✔ Order volume and transaction levels
✔ Current systems in use (ERP, TMS, WMS, etc.)
✔ Key operational challenges
Are you ready to optimize your warehouse operations?
Contact us today and we can discuss how we can optimize your logistics process!